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  • Royal Recovery, LLC

The Importance of Roadside Assistance to Fleet Operations

The average cost of roadside repairs has increased significantly in the past year. This is due to a number of factors, such as the cost of towing, driver delays, and vehicle downtime. Dedicated roadside assistance can be very beneficial for companies that rely on their fleet, as it can help to reduce these costs.

Vehicle downtime can cause major disruptions to fleet operations, as unplanned repairs can be costly and time-consuming. To avoid these disruptions, it is important to proactively maintain your vehicles and address any potential issues before they arise.

Tires, brakes, lighting, and exhaust systems are some of the most commonly-needed repairs for fleet vehicles. These repairs can have a significant impact on a fleet’s productivity, the safety of the individual drivers, and the company’s bottom line.

In addition, towing a vehicle can be a costly and timely endeavor for businesses. It can often be difficult to find a service professional to come to a remote location in the case of a breakdown. Still not convinced why you need roadside assistance? Read on.

Benefits of Roadside Assistance

1. Increased Productivity

Your employees won't have to waste time dealing with a broken-down vehicle. They can rely on roadside assistance to take care of the problem quickly and efficiently. This will free up your employees' time to focus on their work tasks.

2. Reduced Costs

The cost of towing a vehicle can be very expensive. With roadside assistance, you can avoid these costly fees. Additionally, if your employees are stranded, they may need to take a costly taxi or Uber to return to the office. Roadside assistance can help prevent these additional costs.

3. Improved Safety

If your employees are stranded on the side of the road, they may be at risk for injury. Roadside assistance can help get them to safety quickly and efficiently.

4. Enhanced Customer Service

If your company provides a service to customers, roadside assistance can help you maintain a high level of customer service. If a customer's vehicle breaks down, you can rely on roadside assistance to help them quickly get back on the road. This will help you maintain a good relationship with your customers.

5. Peace of Mind

Roadside assistance can give you peace of mind knowing that your employees and customers are taken care of in the event of a breakdown. You can rest assured that they will be able to get back on the road quickly and safely.

Does Roadside Assistance Work With an Integrated Platform? How?

This feature can help keep track of vehicles by providing information on their location and status, as well as sending out alerts if there are any problems. This can help save time and money by avoiding costly delays and breakdowns.

When a driver reports a vehicle issue to their dispatcher, the dispatcher can make an entry into a centralized telematics platform. With the help of technology, the driver is connected to a skilled technician who can get the vehicle up and running. The dispatcher and manager can get back to work quickly while roadside assistance takes care of the truck.

For example, when a vehicle has an issue, you can use a mobile app or website platform to locate the car on a live map and select it to send roadside assistance. You can share the link with others; for instance, if you’re a fleet manager, you can share it with the stranded driver.


Roadside assistance is a vital service for fleet operations. It helps keep vehicles on the road and minimizes downtime, which can be costly for businesses. In addition, it can provide peace of mind for drivers and help them avoid expensive repairs.

Do you need roadside assistance in Artesia? Turn to Royal Recovery LLC, a licensed and insured company with experienced drivers who put customer service as a top priority. Call now!

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